Our Order Processing Department processes all the orders the first business day following the day you made your purchase. What this means is your order may be processed the second you make it but no later than the following business day.
The way our Order Processing Department works is as follows.
Once we add your order into or system, we begin processing and batching all the orders received. They are then sent to our Printing or Quality Assurance Department.
This means if your order is something that needs printed, it will be printed and then it's sent to the Quality Assurance Department.
In other words, if you are purchasing custom made items or items that need printed, for example a tee shirt, we print those and then forward your order to the Quality Assurance Department.
We use to print everything ahead of time but when product sits on a shelf for any period of time it does not look as fresh and new.
Once your order is checked for quality, we send it to our Packaging Department.
The items are packaged and that package is sent to the Shipping Department. They will then place a label on the package with your shipping information. Once labeled it's placed on a truck and headed to it's final destination.
Please allow a few days in transit for the product to reach the final destination. The entire process could be up to three weeks depending on how far you are located from the warehouse. We are located in the United States so naturally orders within the Contiguous United States are received much sooner.
We try to have all orders out and on there way to you within a few days. Remember this is not necessarily possible if the items you order need to be custom made or need to be printed. Please allow a few extra days for that process.
The reason this process takes this amount of time is simple, we use brand new shirts/products and new ink on your order. As already mentioned, we use to print everything ahead of time but when product sits on a shelf for any period of time it does not look as fresh and new.
We hope you understand and agree that waiting a few weeks to receive high quality products made especially for you is definitely worth the wait.
If we have or run any type of promotional merchandise, all said merchandise may only be available until supplies run out. If it is a promotional item, we will replace it with the basic version of that item so you will still receive the promotion just not the exact item or print.
If you have any questions, please feel free to give us a call Toll Free at 888.889.3692
ALL refunds MUST have a RA (Return Authorization) Number before you can send it back. We DO NOT refund any handling, processing or shipping fees. We also do not refund the amount you saved using a coupon. So to put it simple, you will only be eligible for a refund in the amount the item actually cost you minus the coupon, handling, processing or shipping. If the item was a clearance item, it was sold to you as-is and no refund is available. If you made a custom or bulk order, no refund is available. Store Credits, Gift Certificates or Vouchers are not refundable. ALL refunds are issued as credits towards future purchases, no actual cash is refunded. To obtain a RA Number, call toll free 888.889.3692 and speak to one of our customer service associates, they will be happy to help you.
Now with all that being said, we do want you to be 100% happy so we will go out of our way to make sure you are, the rules are only in place to provide structure and state our policy.